FAQ


You can call us to check whether the specific airline you've booked will agree to allow the changes or not to allow the required change-of-name requests. We can pass your request to the airline. However, if the airline doesn't allow it, you have to cancel and re-book the ticket.

The airline doesn't allow name change on the ticket. You will have to cancel and re-book the ticket. Airline cancellation charges may apply.

Please arrive at the airport at least 3 hours prior to departure unless you wish to check in online with the specific airline.
  • It is mandatory to carry your passport. The documents should be verified by the airport security as well as the airline at the check-in counter. By presenting your photo ID proof and E-Ticket copy, your boarding pass will be issued.
  • In case of an infant travelling, it is mandatory to carry the birth certificate of the infant along with the ticket.
  • International traveler must ensure that they carry a relevant visa, transit visa (if applicable), immigration clearance and travel with a passport validity of at least 6 months as on date of travel.

Yes, it's very important. Some airports don't allow you inside without a printout of your e-ticket, so be sure to carry it with you.
Cabin and checked-in baggage allowance varies from airline to airline and it is also based on the destination you are travelling to. To find out the exact baggage allowance, please contact us

At the check-in counter, you have to show the printout of your e-ticket to the airline representative and the representative will issue your boarding pass at the time of check-in.

Yes. The airline and airport authorities may or may not check your ID proof but we strongly recommend that you carry a government-issued photo-id proof with you whenever you fly.

After you have completed the transaction, you will receive an email confirmation from us with the reference of your booking. If not please call us or drop us an email at bookings@bongo.lk. We will update you on status at the earliest.

All the required information such as contact number, email ID, address and other details will be mentioned on the confirmation voucher, which you will receive once the booking is confirmed.
No, if you really want to, you could contact us via email or call to re-confirm your reservation.
It is necessary for guests to present valid photo identification at the time of check-in. Generally, according to the government regulations, you should carry your Visa/Passport. Without a valid ID the guest will not be allowed to check in.
If you have a Promo Code assigned to you through our promotional materials, do kindly insert them here to enjoy discounts on your travel purchases. Only 1 Promo Code can be used per purchase

Why Choose Bongo

  • 01
    No Hidden Charges

    We do not charge you an extra fee for making reservations with us

  • 02
    Worldwide Flights and Hotel Reservations

    We work with more than 30 leading Airlines and Thousands of Hotels to make the best travel package for you

  • 03
    Get All Your Travel Requirements under One Roof

    Bongo team is dedicated to arrange all your travel needs including air tickets, hotel accommodations, visa, transfers, travel insurance, city tours and many more

  • 04
    Flexible Booking

    You can book up to a whole year in advance or last moment travel arrangements (minimum of 3 days for departure is required) with Bongo without a hassle